The Course
Dreaming of running your own show in the booming industry of Business Process Outsourcing? Look no further! This hands-on course dives into the nuts and bolts of setting up and managing an International Business Outsourcing/Call Center. We'll unpack everything from drawing up a foolproof business plan to navigating the technicalities of infrastructure, so you can flip the switch on your operational dashboard with confidence. Whether you're jazzed about offering stellar customer service or providing back-end support, we've got you covered.
But it's not all about the setup; it's also about sustainability. You'll learn insider tips on hiring and training a top-notch team, developing robust processes, and mastering industry compliance. Plus, because we know the proof is in the pudding, we'll hook you up with real-world examples of successful call centers so you can visualize your endgame. By the end of this course, you'll be primed to carve out your corner in the IBO/Call Center market, making both your customers and your profit margins happy.
What you will learn
I started putting this course together with you in mind, recognizing the challenges and opportunities a new entrant faces in this competitive industry. It's been carefully curated to take you step-by-step through the entire process of setting up your own operation, from foundational business principles to the nitty-gritty of daily call center management. By joining, you're not just gaining knowledge; you're unlocking a treasure trove of resources, insights, and practical tips that I’ve distilled from years of experience. Each module is designed not only to inform but also to empower, ensuring that once you've completed the course, you'll have a solid plan of action and the confidence to execute it. I've intentionally structured it to be incredibly user-friendly, breaking down complex topics into bite-sized, manageable chunks that will make your learning journey both enjoyable and effective. So, rest assured, you're in good hands, and I'm here to guide you every step of the way as you build your very own successful enterprise.
Curriculum
- Strategies for Recruiting Call Center Agents
- Employee/Group Interview Presentation (Information Session)
- Pre OnBoarding
- Onboarding & Training
- Managing agent performance and productivity
- Pay Scheduling & Rates
- Arise Affidavit of Identification Prior to Certification
- Client Info Guide
- Background Checks
COURSE CREATOR
As an accomplished call center entrepreneur with over a decade of hands-on experience in the industry, Tiera Rashell has mastered the intricacies of establishing and managing dominant IBOs (Independent Business Operators) within the competitive sphere of customer service. Having navigated through the challenges of starting and scaling her own successful contact center, Tiera brings to her students not only the strategic blueprint for creating a thriving business but also a wealth of practical insights gathered from her personal journey.
Tiera's passion for teaching and empowering aspiring entrepreneurs is the bedrock of her course "HOW TO START MY OWN IBO/CALL CENTER." She is deeply invested in transferring her extensive knowledge and skills to her students, ensuring they are well-equipped to launch their own ventures. Her commitment to mentoring others is not just a professional pursuit but a personal mission. Through her engaging teaching style, Tiera connects with her students on a level that inspires confidence and ignites a shared passion for the world of call centers and customer service excellence.
Comprehensive
A-Z Guide to Building a Successful IBO/Call Center
Step-by-Step
Navigating the Setup of Your IBO/Call Center
Entrepreneurial
Mastering the Art of Call Center Ownership