Onboarding & Training | Digital Reign Academy

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HOW TO START YOUR OWN IBO/ VIRTUAL CALL CENTER

Introduction

Overview (6:57)
Benefits of Starting Your Own Call Center (3:04)

Understanding the Arise Business Model

Exploring the Platform Structure
How Businesses Connects with Call Center Operators and Agents
Work Details
Service Fee

Setting Up Your Virtual Call Center

Obtaining Necessary Licenses and Permits
Setting Up A virtual Call Center Infrastructure
Setting up your IBO & Employees
Creating A Business Plan for Your Call Center

Recruiting and Training Agents

Strategies for Recruiting Call Center Agents
Employee/Group Interview Presentation (Information Session)
Pre OnBoarding
Onboarding & Training
Managing agent performance and productivity
Pay Scheduling & Rates
Arise Affidavit of Identification Prior to Certification
Client Info Guide
Background Checks

Managing Day-to-Day Operations

Implementing effective communication strategies
Handling customer service issues and escalations
Analyzing call center metrics and KPIs
Keeping Your Schedule Updated /Time Away From Servicing

Growing Your Call Center Business

Scaling your call center operations
Expanding services and diversifying clients
Sustaining long-term success in the call center industry

Conclusion

Key takeaways and next steps for launching your own call center with Arise
Resources and support available for new call center owners

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Onboarding & Training

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